At Gen7th, we aim to provide a seamless shopping experience, which includes transparent and reliable shipping options for all our customers. Please review our shipping policy for details on shipping costs, times, and procedures.
Shipping Destinations
We currently ship to the following locations:
• United States (including Alaska, Hawaii, and U.S. Territories)
Shipping Rates
Shipping rates are determined based on your location and the size and weight of your order. These rates are calculated and displayed at checkout.
United States:
• Standard Shipping (5-7 Business Days): Free on all orders over $99. A flat rate of $9.99 applies to orders below $99.
Processing Time
• All orders are processed within 1-2 business days.
• Orders placed before 2 PM (ET) will be processed the same business day. Orders placed after this time or on weekends/holidays will be processed the next business day.
• During peak shopping periods or special promotions, processing times may be slightly longer.
Delivery Times
• Standard Shipping: 5-7 business days (United States)
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided to monitor your shipment’s progress. You can also track your order by visiting this page
Customs, Duties, and Taxes (International Orders)
For international shipments, customs duties and taxes may be applied by your country’s customs office. These charges are not included in our shipping fees and must be paid by the customer. Gen7th has no control over these fees, and we recommend checking with your local customs office for further information on duties and taxes.
Lost or Damaged Packages
Gen7th is committed to ensuring your order arrives safely. However, if your package is lost, delayed, or arrives damaged, please contact our customer service team within 48 hours of receiving the package. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
What to Do If Your Order Is Delayed:
• Please note that delays can sometimes occur due to weather, shipping carrier disruptions, or customs processing. If you notice that your tracking has not updated for several days or is showing delays, contact us, and we will work with the carrier to resolve the issue.
What to Do If Your Package Arrives Damaged:
• If your package arrives damaged, please take photos of the package and its contents, and contact us immediately. We will guide you through the process of returning the damaged items for a replacement or refund.
Shipping Address Changes
Please make sure your shipping address is accurate when placing your order. If you realize that there is an error after placing the order, contact our customer service team as soon as possible. We will do our best to update the shipping address before the order is processed, but we cannot guarantee changes once the order has been shipped.
Returns and Exchanges
For information on returns, exchanges, and our return shipping process, please refer to our Return Policy.
Contact Us
If you have any questions or concerns regarding your shipment, please reach out to our customer service team at:
Email: customer@gen7th.com
We are here to assist you with any inquiries about your order.
Thank you for shopping with Gen7th. We appreciate your business and are committed to delivering your order with care!
